Our Process

The first step in our process is to schedule an initial consultation in our Broad Street showroom with one of our professional experienced Kitchen & Bath Designers, which generally takes about thirty minutes to an hour, depending on the scope of your project.  During the consultation, the designer will: 

• Provide you an overview of the different cabinet manufacturers, construction options, and product lines that we offer.
• Show you the numerous door styles, wood species, and finishes that are available.
• Review with you any floorplans, current space photos, architectural plans, or other pertinent documents that you bring with you or send ahead of time..
• Discuss your budget for the project, or assist you in determining an estimated budget for what you are currently looking for.
• If you choose, any other key members of your new construction or remodel team, including a general contractor, architect, and/or interior designer are more than welcome to join in this initial design meeting as well.

Depending on the scope and size of your project, approximately 1-2 weeks after the initial showroom visit, your designer will schedule a meeting with you at our showroom, and will present you with the following for your review:

• Proposed space plan drawings and/or renderings.
• Proposed selections for cabinetry materials, i.e. style, color, finish, hardware, etc.
• Current lead times based on proposed selections.
• Sales Proposal, broken down by room, which will be a fully-installed price per room, including the costs of custom cabinetry, any selected inserts or accessories, freight, delivery, installation, and sales and use tax, as well as an allowance for cabinet hardware.
• Removal of existing cabinetry can be added to the proposal as well if needed.

Revisions can be made to the proposed design(s) and/or selections during this meeting as needed, which may also result in an updated Sales Proposal, or additional showroom follow up meetings.

Once you have decided to move forward with working with us on your project, the designer will schedule an in-home site visit with you. At this meeting, our designer will:

• Analyze the space in person and possibly offer additional suggestions and/or solutions, which may result in some modifications to the original proposal, if desired.
• Take photos and final measurements of your existing spaces related to the project.
• Get details of the existing appliances being re-used, and/or obtain the full specs on new appliance purchases.

After finalizing the design with the designer and providing your written approval of the Sales Proposal, you will then sign a Sales Agreement and pay an initial deposit. 

During this step, you will choose your hardware selections with our designer at our showroom, and our designer will then begin the process of ordering your custom-built cabinetry, as well as the related hardware and accessories.

Once your cabinetry has arrived at our warehouse, we will invoice you for the second installment on your project, which will be required to be paid prior to the delivery of cabinetry to the job site.

As the first step of the initial installation process, we will coordinate the removal of any existing cabinets, if applicable. The designer may also possibly meet with you again during this time to finalize any remaining hardware or accessory selections, if needed.



We will then schedule the initial installation of your cabinetry. This typically will include all base cabinetry that will have a countertop installed. After base cabinetry is installed, we will help coordinate with your countertop vendor so that they can properly template, fabricate and install your countertops on the newly-installed base cabinetry.

Once all countertop installation is completed, we will schedule the final phase of the installation, namely upper cabinetry, crown and trim molding, accessories/inserts, and hardware.

Upon completion of all installation, you will have the opportunity to create a punch list with the designer. Once the punch list is completed, the project is done, and we will invoice you for the remaining balance on your project.